Support

Need a hand? Email tanuhelp.app@gmail.com and we'll get back to you, usually within 2 days. You can also use Settings → Send feedback inside the app.

Subscription

How do I cancel?

In the app: Journey → ⚙️ Settings → Manage subscription. Or on iPhone: Settings → [your name] → Subscriptions → Tanu → Cancel. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. You keep access until the end of the period you've paid for.

Will I be charged after the free trial?

Only if you don't cancel at least 24 hours before the 7-day trial ends. Tanu sends you a reminder before it does.

I paid but Tanu is asking me to subscribe.

Sign in to the account you used, or tap Restore at the top of the subscription screen. That checks your Apple ID for your subscription without charging you again.

How do I get a refund?

Payments go through Apple or Google, so refunds are requested from them. For Apple, visit reportaproblem.apple.com.

Account

How do I delete my account?

Journey → ⚙️ Settings → Delete account. This permanently deletes your account and learning data. It doesn't cancel a subscription, so cancel that first.

I got a new phone. How do I keep my progress?

On the first screen, tap "I already have an account" and sign in.

Learning

How do I change my daily goal or reminder?

Journey → ⚙️ Settings, under Daily goal and Daily reminder. A new goal starts the next day.

A video won't play.

Videos stream from YouTube, so check your internet connection. Some videos become unavailable if their creator removes them. Just swipe to the next clip.

A translation or reading looks wrong.

Please tell us through Settings → Send feedback (choose "Problem"), with the word or sentence. It helps fix it for everyone.